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Consumer behaviour / Electronic commerce / Business models / Customer experience / Customer engagement / Customer service / Customer satisfaction / Loyalty business model / Customer relationship management / Marketing / Business / Customer experience management


The Empathy Engine® Turning customer service into a sustainable advantage
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Document Date: 2014-11-07 15:55:21

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City

Foxborough / /

Company

Fleming / Katzenbach Partners LLC / /

Country

United States / /

Currency

pence / USD / /

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Event

M&A / /

IndustryTerm

telephone survey / retail bank / bank / retail / telecommunications / insurance / nancial services / air travel / bank branch / insurance providers / consumer-directed healthcare / energy / /

MarketIndex

American Customer Satisfaction / DJIA / Dow 30 / /

Person

Traci Entel / Sarah Grayson / Indices Percentage / /

/

Position

driver / individual representative / software designer / executive / Senior Vice President / Chief Service and Information Officer / Major / Senior Vice President / Interactive Marketing / critical driver / representative / surgeon / Chief Service and Information Officer / Director / Brand Management / Senior Vice President / Human Resources / Technology Company / /

SocialTag