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Customer experience management / Retailing / Information technology management / Customer experience / Retail / Customer engagement / Online shopping / Loyalty program / Amazon.com / Business / Marketing / Electronic commerce


Connected Retail is driving the evolution of a new operating model customer experiences / April 2015 Connected Retail: Reshaping tomorrow’s operating model and metrics
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Document Date: 2015-04-29 22:05:06


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Company

Safeway / Amazon / PwC / Costco / Store Partners / Wholefoods / Connected Retailer Integrated / Apple / /

Country

United States / Australia / United Kingdom / India / /

Currency

USD / /

Event

FDA Phase / Funding / /

Facility

Physical store Customer / store WiFi / store Retail / ONLINE HOME STORE / store Instacart / Department store / Beacon Beacons / /

IndustryTerm

digital technology / supply chain / real time operations / retail industry / customer advocacy Online metrics Traditional metrics / real-time visibility / ONLINE MAR / online purchases / geolocational technology / internet penetration / retail / online channel / real-time product visibility / retail equipment / private label products / stock visibility innovative transport solutions / off and online channels / ondemand manufacturing / smart devices / potential future-state retail scorecard / Real-time tracking leads / finance / retail solution / wearable technology / retail metrics / technology increases / retail scorecard / retail operations / retail channels / order management technologies / social media / online consumers / 3D printing / Dynamic order management systems / printing / social media sites / location services / granualar insights / retail performance / heavy-hitting technology players / electronics / online grocery delivery service / e - commerce / data processing system / manufacturing / ONLINE OFFLINE / wearable devices / ONLINE HOME / pure play online retailers / technology-enabled business model / online activity / /

Organization

Federal Aviation Authority / Department of Defense / /

Person

Dan Murphy / Level / Ron Johnson / Apoorva / VIC FAMILY / Size / YA LT / Instacart / John Lewis / /

Position

Director Services / store manager / Customer profitability Channel Operations Director / guard / Director Privacy score Products & Services / Ethical sourcing Chief / Real-time Engagement customer Director advocacy Chief Executive Officer / Sustainability Director / Privacy Director / Chief Performance Officer / Security Director / Variable service customer Data Operations Director / Head / operating model / advocate / Regional growth Channel Logistics Director / Director score / Customer Engagement Director / Products and Services Director / CEO / model / Corporate Services Director / digital shopping assistant / Data Operations Director / Chief Executive Officer The Channel Operations Director / Total profitable Performance growth Officer / Director Sustainability Data Operations / Channel Logistics Director / The Customer Engagement Director / forward / Customer Engagement Director / Head of Retail / /

Product

in / /

Technology

facial recognition / GPS / mobile devices / cellular telephone / connected enterprise Using technology / Dynamic order management technologies / Management technology / wearable technology / business intelligence / technology of tomorrow / /

SocialTag