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Consumer behaviour / Electronic commerce / Co-creation / Loyalty business model / Customer experience / Customer / Online shopping / Trust / Net Promoter / Marketing / Business / Customer experience management


Document Date: 2015-05-07 10:21:28

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City

Davos / /

Company

ESCP Europe / /

Country

United States / United Kingdom / /

IndustryTerm

Online Consumer Survey / mobile network operator / mobile operator / insurance organizations / social media / service products / self-service technologies / bank customers / annual insurance policy / online account management / bank / retail businesses / insurance / businessto-business services / digital communications / self-service technology / banking / trust advertising / e - commerce / digital technologies / technology developments / media industries / insurance providers / insurance industry / /

Organization

ESCP Europe Business School / Academy of Marketing Science / CMO Council / /

Person

Adina Poenaru / Chris Halliburton / Ken Ferguson / Interview / /

Position

Association Chairman / BBC Business Editor / Marketing Manager / Executive / /

Technology

cellular telephone / CRM / self-service technology / ATM / rapidly changing technology / self-service technologies / /

URL

http /

SocialTag