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Consumer behaviour / Customer experience / Loyalty business model / Customer service / Customer satisfaction / Net Promoter / Customer engagement / Relationship marketing / Marketing / Business / Customer experience management


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Document Date: 2013-12-24 04:35:31

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File Size: 2,74 MB

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Company

Bell Canada / Osram Sylvania / Nedbank / Twitter / Facebook / Cisco / Ameriprise Financial / National Australia Group / LoyaltyOne / Harvard Business Publishing / EarthLink / /

Continent

North America / Europe / /

Country

South Africa / New Zealand / Australia / /

Currency

USD / /

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Facility

fort Score / /

IndustryTerm

consumer electronics / online support communities / Incentive systems / satisfactory solution / online behavior / business to business / technology upgrades / effort audit / learning management systems / undue energy / social media / telecommunications / WEB TO THE PHONE / technology gurus / banking / online support community / related diagnostic tool / /

MarketIndex

COMPANY TO RESOLVE AN ISSUE / /

Organization

Harvard / Sales Executive Council / Corporate Executive Board / Bad-Service Ripple Effect Service / IMMEDIATE mission / National Park Service / Customer Contact Council / /

Person

Matthew Dixon / KARL SCHWERDTFEGER / Nicholas Toman / Fred Reichheld / Karen Freeman / /

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Position

managing director / executive / research director / controller / /

PublishedMedium

Harvard Business Review / /

Technology

html / interactive voice response / /

URL

http /

SocialTag