Bell Canada / Osram Sylvania / Nedbank / Twitter / Facebook / Cisco / Ameriprise Financial / National Australia Group / LoyaltyOne / Harvard Business Publishing / EarthLink / /
Continent
North America / Europe / /
Country
South Africa / New Zealand / Australia / /
Currency
USD / / /
Facility
fort Score / /
IndustryTerm
consumer electronics / online support communities / Incentive systems / satisfactory solution / online behavior / business to business / technology upgrades / effort audit / learning management systems / undue energy / social media / telecommunications / WEB TO THE PHONE / technology gurus / banking / online support community / related diagnostic tool / /
MarketIndex
COMPANY TO RESOLVE AN ISSUE / /
Organization
Harvard / Sales Executive Council / Corporate Executive Board / Bad-Service Ripple Effect Service / IMMEDIATE mission / National Park Service / Customer Contact Council / /
Person
Matthew Dixon / KARL SCHWERDTFEGER / Nicholas Toman / Fred Reichheld / Karen Freeman / / /
Position
managing director / executive / research director / controller / /