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Customer experience / Customer retention / Customer service / Customer relationship management / Customer satisfaction / Touchpoint / Loyalty business model / 24/7 Customer / ECRM / Marketing / Business / Customer experience management


FOR: Application Development & Delivery Professionals Navigate The Future Of Customer
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Document Date: 2013-07-02 15:12:03


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City

Cambridge / /

Company

BearingPoint / Twitter / Use Forrester / Facebook / Forrester Research Inc. / TripAdvisor / Myspace / /

Country

United States / /

Currency

USD / /

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IndustryTerm

retail brand / communication technology / outbound communications / social networking site / Web In person Browse / web presence / Online forum / companywide mobile technology / social computing / online customer service fails / case management systems / e - business / data mining algorithms / online purchase / managed services / proactive outbound applications / appropriate supporting technologies / proactive outbound communications / customer support services / action solutions / online customer reviews / service technology / online consumers / technology ecosystem / bank balance changes / online retailers / online adults / e - commerce / contact center technology ecosystem / customer service mobile applications / enterprise feedback management / Online Survey / process management / /

NaturalFeature

Communication channel / /

Organization

How Customers Complain About Poor Service / Empower Agents To Deliver Quality Service / /

Person

Browse / William Band / Sarah Bookstein / Kate Leggett / /

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Position

sales agent / /

Product

Total Economic Impact / TechRadar / RoleView / Forrester Wave / /

ProvinceOrState

Massachusetts / /

Technology

appropriate supporting technologies / SMS / CRM / smartphone / mobile devices / Outbound communication technology / Knowledge management / questions.29 Customer service technology / smartphones / data mining algorithms / /

URL

www.forrester.com / /

SocialTag