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Knowledge representation / Management / Quality management / SERVQUAL / Service quality / Customer satisfaction / E-Services / Loyalty business model / Service / Business / Technology / Marketing


Journal of Marketing Management June 2014, Vol. 2, No. 2, ppISSN: Print), Online) Copyright © The Author(sAll Rights Reserved. Published by American Research Institute for Policy D
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Document Date: 2014-09-07 10:45:36

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File Size: 734,67 KB

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City

Dotchin / Oakland / /

Company

Policy Development A Review / /

Currency

pence / /

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Facility

Yasar University / /

IndustryTerm

end product / operations management / e-services / banking / long-distance telephone services / airline industry / functional services / delivery-external communications / industries-banking / food sectors / manufacturing / retail stores / manufacturing-based approach / manufacturing practice / intangible services / e-service / services marketing tools / operation management / food / /

Organization

American Research Institute / Service Delivery and Perceived Service / Perceived Service / Yasar University / Department of Business Administration / Faculty of Economics and Administrative Sciences / /

Person

Martinez Caro / Martinez Garcia / Yasar Kampusu / /

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Position

Author / model in their empirical research / Haywood-Farmer / advanced model for measuring service quality / Haywood-Farmer Service Quality Model Haywood-Farmer Service / Service quality model / Service marketing mix / /

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