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Consumer behaviour / Customer experience / Customer satisfaction / Customer retention / Customer service / Loyalty business model / Customer engagement / Voice of the customer / Call centre / Marketing / Business / Customer experience management


Trends in Customer Service Multi-Channel Edition November 2012 Sumair Dutta
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Document Date: 2013-02-22 10:31:53

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File Size: 475,39 KB

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Company

Aberdeen Group Inc. / /

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IndustryTerm

performance management / social media / technology usage / web self-service / self-service and mobile tools / business to business / /

Organization

Providing Service / Chief Service / /

Person

Insight Aberdeen / Ownership / /

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Position

service executive / CIO / Analyst / sales agent / Officer / Executive / service leader / /

URL

www.aberdeen.com / /

SocialTag