Maximizing Customer Retention: A Blueprint for Successful Contact Centers Sponsored by Maximizing Customer Retention: A Blueprint for Successful Contact Centers

First Page		Document Content
Date: 2011-05-24 17:43:13 Customer experience management Electronic commerce Business intelligence Customer retention Customer attrition Customer lifetime value Customer experience Loyalty business model Customer relationship management Marketing Business Consumer behaviour		Maximizing Customer Retention: A Blueprint for Successful Contact Centers Sponsored by Maximizing Customer Retention: A Blueprint for Successful Contact Centers Add to Reading List Source URL: az26122.vo.msecnd.net Download Document from Source Website File Size: 249,43 KB Share Document on Facebook

	The Ultimate SaaS LTV Cheat Sheet What is LTV? Customer Lifetime Value (LTV) is equal to the average revenue that a customer generates before they churn (cancel), oﬀset by gross margin. DocID: 1vb6D - View Document
	Five Questions: Ernan Roman On Opt-In Marketing According to Ernan Roman, president of his own direct-marketing firm, marketing today is defined by opt-out legislation. The message is, we marke ters are b ereft of innova DocID: 1r5FQ - View Document
	The Convergence of Technology and Data in the DocID: 1qZyg - View Document
	                      Relationship Marketing R O B E R T W. PA L M AT I E R MARKETING SCIENCE INSTITUTE DocID: 1qWRy - View Document
	W H I T E PA P E R Augmenting Customer Lifecycle Management Through Analytics Practice Head: DocID: 1qdpA - View Document