| Document Date: 2013-04-08 10:43:54
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City Menlo Park / / Company OnStar / Nomura Securities / United Parcel Service / Happen / Nuance Communications Inc. / Vodafone / Gartner Group / Wells Fargo / Sprint PCS / Forrester Research / Yankee Group / Expedia / British Airways / / Currency USD / / Facility Building Great Customer Experiences / / IndustryTerm Voice automation solutions / Web mania / interactive telephone experience / airline / online chat / self-service systems / company Web / e-mail support services / telephone interactions / touch-tone systems / decades-old touch-tone systems / real-time chat / telephone experience / spiffy Web sites / telephone strategy / / Person Colin Shaw / John Ivens / Harris / / / Position leader / actor / / ProvinceOrState California / / Technology Voice recognition / Speech-recognition technology / voice recognition technology / instant messaging / / URL www.nuance.com / /
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Customer Experience: The Five Essential Facts that Every Company Needs to Know Introduction In a marketplace that is constantly evolving and becoming more competitive