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Customer experience / Customer service / Loyalty business model / Customer / Online shopping / Customer satisfaction / Customer engagement / Marketing / Business / Customer experience management


2012 CX Index Report Europe Why Customer ‘Satisfaction’ is No Longer Good Enough Why customer ‘satisfaction’ is no longer good enough
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Document Date: 2012-12-20 07:49:44

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File Size: 1,63 MB

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Company

UPS / Oracle / CX Index Report Europe / Twitter / Google / YouTube / Yahoo / Facebook / /

Country

Germany / France / Netherlands / Italy / United Kingdom / Sweden / Spain / /

IndustryTerm

social media complaints / electricity / satisfactory solution / social networking sites / Online customer forums / contact with customer services / online shoppers / Online shopper frequency / e.g. internet / Internet search / e.g. gas / /

NaturalFeature

Same channel / /

Organization

World Health Organization / Harvard / /

Person

Jennifer Peterson / Megan Burns / /

Position

king / customer service representative / good enough EXECUTIVE / good enough CONTENTS Executive / /

PublishedMedium

Harvard Business Review / /

RadioStation

2 Who / /

Technology

cellular telephone / speech recognition / smartphones / smartphone / laptop computer / Instant messaging / /

SocialTag