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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions ABSTRACT: Consumer expectations for speed, convenience and ondemand information have skyrocketed. While speech and touch-tone driven s
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Document Date: 2013-02-22 10:31:53
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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions ABSTRACT: Consumer expectations for speed, convenience and ondemand information have skyrocketed. While speech and touch-tone driven s