Customer Service Excellence Limited. / Airport Express / HK Group / Hang Seng Bank / MTR Corporation / /
Country
Jordan / China / /
Currency
HKD / /
EntertainmentAwardEvent
the Customer Service Excellence Award / Best Metro Asia Pacific Award / /
Facility
Kowloon Tong Station / Mongkok East Station / Station Commercial / Kam Sheung Road Station / Tai Wai Station / Airport Express / Station Retail Station / /
IndustryTerm
retail shops / retail area / freight transportation / bus services / increased new retail area / retail revenue / lines domestic services / train services / /
MarketIndex
Service Quality / /
NaturalFeature
Beas River / /
Organization
Hong Kong Association for Customer Service Excellence Limited / Cross-boundary Service / Rapid Response Unit / Federation of Hong Kong Industries / Equestrian Events Special Task Force / Hong Kong Tourism Board / /
Person
Pearl River Delta / Shui Po / Tai Po / /
Position
driver / /
Product
Domestic Service / /
PublishedMedium
the Airport Express / /
SportsEvent
Hong Kong Train Tour / the Paralympic / the 2008 Beijing Olympic Games / the Olympic Games / the Beijing Olympic Games / /
Executive Management’s Report Hong Kong Railway Operations Total fare revenue for the Company in 2008 increased by 61.2% to HK$11,467 million, largely due to increased patronage as a result of the Rail Merger. Such fa