Fiat / RCA / Nissan / Toyota / KIT Scientific Publishing / Rudimentary / Ford / Harvard Business School Press / Figure 4 / Simmons / OEMs / /
Country
Germany / India / /
Event
Product Issues / Business Partnership / Product Recall / /
IndustryTerm
supply chain / information processing / surprise management / heavy equipment / aftersales service network / aftermarket services / processes and systems / business to business / appropriate solutions / aftermarket process using integrated predictive information system / partner management / customer base management / asset management / business process management / free and preventive maintenance services / customer through right product / customer management / after-market services / co-operative solutions / aftermarket chain / after-sales services / technology developments / parts wholesaler / /
Organization
Supply Chain Council / Parts administration / Academy of Marketing Science / Sales Service / Harvard / Dealer administration / Information administration / Service administration / Customer administration / Support administration / Performance administration / Browne & Mohan Board / /
Person
Shankar / V / /
Position
Prime Minister / CEO Advisors / Management consultants precision / parts wholesaler / technician / service engineer / CEO Advisors / Management / dealer / co-operative / dealer / OEM and channel sales integration / Poorly trained service engineer / /
Product
Ecosport compact SUV / repair documentation / incomplete product documentation / lack / installation / part / /
ProvinceOrState
Massachusetts / /
PublishedMedium
International Journal of Physical Distribution & Logistics Management / Harvard Business Review / /
Technology
CRM / Leveraging technology / service protocols / /
Browne & Mohan Board & CEO Advisors, Management consultants How mature is your aftermarket service?? Dr T R Madan Mohan, R Ganapathy & Rudresh Basavarajappa