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Interactive voice response / Downtime / Technology / Computing / Information technology management / Medical Services Plan of British Columbia / Service level requirement


HIBC QUARTERLY STATUS REPORT: JANUARY, FEBRUARY, MARCH 2013 BACKGROUND This is the fourth quarterly report for the eighth operational year of Health Insurance BC. It looks at the performance of the organization against k
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Document Date: 2014-03-05 11:58:08


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File Size: 84,98 KB

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Facility

Pharmacy Claims Processing System / Pharmacy Payments / /

IndustryTerm

uninterruptible services / party travel insurance claims / enrolment applications / Web Applications / assistance applications / Web Application / /

Organization

B.C. government / /

Position

Service Level Requirements Expected Service Levels General Public Telephone Inquiry Response Time / weekly payments PharmaCare Pharmacist / /

Product

Harman On Time Radio / /

ProvinceOrState

British Columbia / Medical Claims Processing In / /

Technology

Interactive Voice Response / Maintaining technology / /

SocialTag