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Contract law / Service-level agreement / Information Technology Infrastructure Library / Service level objective / Business / Financial management for IT services / Information technology management / Outsourcing / Management


RL Consulting Consulting People • Process • Technology Organization • Integration IT Services Management
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Document Date: 2002-06-01 11:58:07

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File Size: 50,20 KB

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Company

RL Consulting / /

IndustryTerm

basic units representing computer hardware / online support / network control software / services / large data processing enterprise / systems software / outside services / large data processing centers / online systems / computing services / front end processors / imaging / departmental computing / mainframe processors / technology infrastructure / understood applications / bank deposits / online transactions / regular communications / operational support software / /

Organization

Technology Organization / /

Position

IT manager / executive / service degradation Customer executive / /

Technology

front end processors / mainframe processors / operating systems / DBMS / Service Level Agreement / Information Technology / /

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