easier-to-remember telephone number / versatile telephone enquiry service / email/fax/web/letter / updated equipment / telephone skills / computer-telephony integration / government services / /
Organization
Highways Department / Telephone Enquiry Service / Rating and Valuation Department / Bureau/Labour Department Efficiency Unit / first Intelligent Call Centre / Food and Environmental Hygiene Department / Efficiency Unit / Buildings Department / Labour Department’s Telephone Enquiry Service / Civil Engineering Department / Integrated Call Centre / Labour Department / Transport Department / Agricultural / Fisheries and Conservation Department / Electrical and Mechanical Services Department / Marine Department / Leisure and Cultural Services Department / Architectural Services Department / / /
Technology
interactive voice response system / Service Level Agreement / /
LC Paper No. CB[removed]) For information on 17 June 2004 LegCo Panel on Manpower Enhancements of Labour Department’s Telephone Enquiry Service