Nicklas Salomonson University College of Borås / /
IndustryTerm
important tools / industrial manufacturing / knowledge search activities / car dealers / potential products / bank / difficult keep products / insurance / recorded telephone conversation / search phase / /
Organization
Introduction Service / School of Business and Informatics / 19th Nordic Academy of Management Conference / Nicklas Salomonson University College of Borås / /
Person
Mikael Lind / /
Position
hairdresser / driver / wholesaler / general business interests / car dealer / reference model for electronic markets / Q-model for quality offerings / plumber / /
Accepted to the 19th Nordic Academy of Management Conference – “The future of Nordic Business Schools”, August 9-11, 2007, Bergen Service Quality in Business Processes: Let the customer’s voice be heard! by