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Glen L. Urban & John R. Hauser “Listening In” to Find and Explore New Combinations of Customer Needs By “listening in” to ongoing dialogues between customers and Web-based virtual advisers (e.g., Kelley Blue Boo
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Document Date: 2007-10-21 14:16:41
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Glen L. Urban & John R. Hauser “Listening In” to Find and Explore New Combinations of Customer Needs By “listening in” to ongoing dialogues between customers and Web-based virtual advisers (e.g., Kelley Blue Boo