| Document Date: 2014-03-05 11:58:08
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Company Health Insurance BC / / Currency USD / / Facility Pharmacy Payments / / IndustryTerm telephone alternative / paper processing / Web Applications / telephone service standards / document processing standards / telephone call volume / public and processing enrolment requests / weeks processing / public telephone calls / enrolment applications / telephone average response time / basic services / enrolment processing / written communications / / Organization B.C. government / Ministry of Health / / Position Governor / 1st Quarter Performance General Public Telephone Inquiry / general public inquiries / month payments PharmaCare Pharmacist / / Product Harman On Time Radio / / ProvinceOrState British Columbia / / Technology Interactive Voice Response / Maintaining technology / / URL www.hibc.gov.bc.ca / /
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HIBC QUARTERLY STATUS REPORT: APRIL, MAY & JUNE 2005 BACKGROUND The province’s overall objectives for the administration of Medical Services Plan (MSP) and PharmaCare operations are to: • Improve and modernize servic