Disrupting College / University of Phoenix / Arizona State University / University of Maryland / Massachusetts Institute of Technology / Western Governors University / University of California / Harvard University / /
IndustryTerm
Internet access / pharmaceutical drug / free online course / health delivery systems / transportation / instruction services / massive online open courses / massive open online courses24 / online models / insurance / extractive and manufacturing industries / automobile transportation service / online brands / online brand / online example / finance / retailing / car service / legal / transportation services / pharmaceuticals / gross domestic product / architecture / car-sharing / healthy food / university infrastructure / electronics / wholesaling / mining / manufacturing / food services / airline industry customers / online learning platform / /
NaturalFeature
Grand Valley / /
Organization
National Research Council / Arizona State University W.P. Carey School / Harvard University / Western Governors University / University of Maryland / University of Phoenix / University of California / Berkeley / Massachusetts Institute of Technology / Washington’s State Board / Georgetown Center on Education and the Workforce / Arizona State University / Center for American Progress / Business Center for Services Leadership2 / /
Person
Roland Rust / Jim Spohrer / Paul Maglio / Robert Lusch / Christopher Wu / David Bruce Smith / /
Position
computer technician / actor / policy analyst / physician / co-author / restaurant chef / auto mechanic / teacher / market researcher / Professor / nurse / chair / chair in marketing / /
ProvinceOrState
Maryland / Michigan / California / Massachusetts / /
A Service Science Perspective on Higher Education Linking Service Productivity Theory and Higher Education Reform Robert Lusch and Christopher Wu