Customer satisfaction, loyalty and profit – understanding the links between service and the bottom line Customers are becoming ever more demanding, and in most markets they have more options to choose from than ever be - More Experience - Document - PDFSEARCH.IO

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	Customer satisfaction, loyalty and profit – understanding the links between service and the bottom line Customers are becoming ever more demanding, and in most markets they have more options to choose from than ever be Add to Reading List Document Date: 2003-06-16 17:05:14 Open Document File Size: 145,64 KB Share Result on Facebook Company Leadership Factor / Value / / / IndustryTerm banking / telephone banking / bank / internet banking / telephone bank / still using telephone banking accounts / manufacturing / / Organization US Federal Reserve / / Person Stephen Hampshire / / / Position Business Development Manager / information Author / / SocialTag Customer experience management Loyalty business model Customer satisfaction Customer retention Customer service Customer lifetime value Customer Most valuable customers Service-profit chain Business

Customer satisfaction, loyalty and profit – understanding the links between service and the bottom line Customers are becoming ever more demanding, and in most markets they have more options to choose from than ever beAdd to Reading List