Quality Digest / Wendy / Emotional Bank / Ameritech / Bruce Whitenack / AG Communication Systems / Microsoft Press / Wall Street Journal / GTE Services / Black & Decker / NovaCare Inc. / Rationale Knowing / Caterpillar / Market Development Group / Senior Product Planning / /
EntertainmentAwardEvent
Oscar / /
Event
M&A / Person Communication and Meetings / Layoffs / /
Administrative Resource Center / PLoP / Customer and Build Trust / Team / /
Person
Jim McCarthy / Scott Hunter / Oskar Nierstrasz / Steve Berczuk / Rob Thomsett / Kent Beck / Fernando Lyardet / Gerard Meszaros / Nick Ash / Nancy Schulte / Rod Veach / Paul Bramble / David Kane / Doris Freeman / Charles Crowley / David Saar / Mitchi Page / Ralph Cabrera / Zen View / Susie Swafford / Lizette Velazquez / Dave Thomas / Jens Coldewey / Lynn Mattila / Jim Doble / Mike Reynolds / Fe Pati / Stan Ricksecker / Brad Appleton / Greg Gibson / David Dikel / Stay Late (Perfunctory) / Rita Huard / Ellen Lara / David Armstrong / Tracy Kelty / Jim Peterson / Tom Snelten / David DeLano / Dan Behymer / Marianne Davis / Rosemary Michelle Simpson / Steve Holm / Stephen Covey / Annette Meyer / Bob Hanmer / Mike Beedle / David Cymbala / Bill Opdyke / Julie Kemp / Jim Coplien / Jenifer Tidwell / Debbie Liebman / John Guaspari / Chalice Webb / Carole Boese / Kathy Kromrie-Williams / Ken Arnold / Gerry Johnson Geckle / Linda Rising / Charlie Schulz / Peter Sommerlad / Linda Leonard / Karen Grover / Don Olson / /
Position
sales manager / vice president / cheerleader / founder / good coach / Author / Vice-President of the AGCS Business / Programmer / editor / senior telecommunications analyst / legal officer / vice-president / Manager / manager at Armstrong International / customer representative / Product Development leader / school official / team member / hunter / chair / Elementary school teacher / company representative / director of quality systems / /
Customer Interaction Patterns Linda Rising Abstract With the increasing emphasis on business awareness, team members are asked to play a more active role in interfacing with customers. This new role poses a challenge for