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Customer experience management / Loyalty business model / Customer satisfaction / Customer retention / Customer service / Customer lifetime value / Customer / Most valuable customers / Service-profit chain / Business / Marketing / Consumer behaviour
Date: 2003-06-16 17:05:14
Customer experience management
Loyalty business model
Customer satisfaction
Customer retention
Customer service
Customer lifetime value
Customer
Most valuable customers
Service-profit chain
Business
Marketing
Consumer behaviour

Customer satisfaction, loyalty and profit – understanding the links between service and the bottom line Customers are becoming ever more demanding, and in most markets they have more options to choose from than ever be

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