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City Stockholm / Copenhagen / Göteborg / New York City / / Company Veolia / Executive Overview / Oracle / Keolis / SJ Rail Industry Trends Sweden / Siebel / Customer Centricity 07 SJ / / Country Germany / Sweden / Norway / France / United Kingdom / / Currency EUR / / Event Employment Change / Bankruptcy / / IndustryTerm posed unique transportation challenges / easy processing / transportation / financial systems / member Web site / transportation providers offer / real time / ticketless travel / lounge services / onboard internet connections / transportation decisions / customer relationship management / analytics tools / transportation services / passenger transportation / adaptive and agile technology infrastructure / personnel systems / travel industry / technology infrastructure / open transportation market / transactional systems / technology solution / / MusicGroup Superior / / Organization Swedish government / OECD / Danish DSB / National Park Service / / Person Xavier Drèze / Jan Olson / Claes Lindholtz / Joseph C. Nunes / Keith Barrow / Anders Edstrom / Jan Forsberg / / Position Loyalty Leader / senior vice president of business development / CEO / Executive / Coach / Senior Vice President / Business Development / / Product Siebel Loyalty / / ProvinceOrState California / / PublishedMedium Journal of Consumer Research / International Railway Journal / / Technology CRM / Business Intelligence / /
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Insight Impact Series All Aboard: SJ’s Journey to Becoming a Loyalty Leader A Strategy to Become More Profitable, Modern, and Customer-Centric August 2009