WEX Inc. / Aberdeen Group Inc. / Class Multi-Channel Contact Center Programs Aberdeen Group / /
Country
United States / /
Facility
Contact Center / Building Blocks / / /
IndustryTerm
agent desktop technology deployment / appropriate tools / performance management / back end systems / virtual corporate card payment solutions / social media / customer support systems / systems / online customer care activities / multichannel customer communications / contact center analytics tools / e.g. social media / i.e. social media / customer feedback management tools / internal systems / knowledge management / online surveys / i.e. mobile applications / real-time recommendations / social media portals / social media monitoring tools / self-service portals / selfservice tools / customer communications / customer contact distribution tools / speech analytics tools / inbound and outbound social media content / voice over Internet Protocol / customer care / /
Organization
Omer Minkara Multi-Channel Contact Center / Contact Center / /