| Document Date: 2014-03-05 22:38:02
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Company Beyond / UPS / Amazon / Forrester Consulting / FIGURE 5 Consumers Expect Store Associates / Accenture / Forrester Research Inc. / Consumers Expect Store Associates / Buy / / Country United States / / Currency USD / / Event Reorganization / / Facility STORE EXPERIENCE MATTERS IN THE DIGITAL AGE In / store Buy / UPS store / / IndustryTerm technology investment / web distribution center / Internal technology challenges / large-market multi-channel retailers / manufacturing decision-makers / web distribution centers / online conversions / retail / online channel / in-store products / online revenue / online distribution center / real time / example reserve-online / order management / out-of-stock products / online purchase / apparel retailer / online orders / online cart abandonment / hybris software / online order volume / retail store / Online Can Be Detrimental To Store Visits / online store / stock product / Online Pure Plays Have Redefined Consumer Expectations For Shipping / aggregators/online malls / retail sales / supply chain infrastructure / online retail / Online And Offline / online retailers / online shipping costs / books/media retailer / important online capability / identical products / e - commerce / overall retail sales / ONLINE ORDERS HELPS IMPROVE CUSTOMER SATISFACTION AND ONLINE CONVERSION METRICS / retail chains / / Position Operations manager / manager / books/media retailer / CIO / VP of eCommerce / head / king / Executive / VP eCommerce / Contents Executive / / Product Total Economic Impact / TechRadar / RoleView / Consulting services / Forrester Wave / Consulting / / Technology smartphone / mobile device / smartphones / / URL www.forrester.com / /
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A Forrester Consulting Thought Leadership Paper Commissioned By Accenture and hybris, an SAP company Customer Desires Vs.