internet access / customs systems / internet cafes/kiosks / Intelligence tools / e-resources / technology fads / re-designing systems / e-filing / project management / customer relationship management / info@ataftax.org Web / workflow management / off-theshelf technology / government services / legacy systems / work tools / e-government / data mining facilities / campaign management / /
Organization
Kenya Revenue Authority / Internal Revenue Service / Tax administration / Inland Revenue Department of New Zealand / OECD / Organization for Economic Cooperation and Development / ATAF Research Unit / United States Agency for International Development / UK’s National Audit Office / United Nations / South African Revenue Service / Steering Committee / /
Person
Elizabeth Kariuki / / /
Position
Governor / THE AUTHOR / direct trader / /
Region
South Africa / /
Technology
SMS / off-theshelf technology / CRM / data mining / business intelligence / /