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Electronic commerce / Customer experience / Customer relationship management / Customer service / Customer analytics / Call centre / Customer satisfaction / Sales / Marketing / Business / Customer experience management


How Nationwide Building Society is Optimizing its Customer Interactions to Deliver Real Returns
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Document Date: 2015-03-03 11:58:35

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File Size: 304,26 KB

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City

Oslo / Boston / Sydney / Edinburgh / /

Company

Dell / Fingerhut / Merrill Lynch / Portrait Software plc / Fiserv Bank Solutions / Bank of Ireland / Telenor / Lloyds Banking Group / Bank of Tokyo / US Bank / Microsoft / Software plc / T-Mobile / /

Country

United States / United Kingdom / /

/

Facility

Building Society / /

IndustryTerm

outbound campaign management / retail outlets / real time customer interactions / insight-driven applications / /

Organization

African Union / Customer Insight Nationwide Building Society / Largest Building Society / Nationwide Building Society / Building Society / /

Person

Nationwide / /

/

Position

Simon Baines Head / Deliver Real Returns Executive / teller / /

Product

Customer Information System / /

ProgrammingLanguage

SQL / /

Technology

CRM system / /

URL

www.portraitsoftware.com / /

SocialTag