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A Forrester Consulting Thought Leadership Paper Commissioned By Ricoh The New Workplace Reality: Enterprises Must Capture The Soul And Spirit Of The Emerging Worker Poor Document And Process Support Drain The Energy Of
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Document Date: 2014-09-05 14:42:21

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File Size: 231,76 KB

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City

facing worker / /

Company

Page 5 Forrester Consulting / Forrester Consulting / Seniors (57+) (N = 838) Younger Boomers (47-56) (N = 1764) Forrester Consulting / Page 6 Forrester Consulting / Forrester Consulting Forrester Consulting / Forrester Research Inc. / Page 1 Forrester Consulting / Page 7 Forrester Consulting / Page 3 Forrester Consulting / Ricoh / Page 2 Forrester Consulting / /

Country

United States / /

Currency

USD / /

Event

Product Issues / Reorganization / Person Communication and Meetings / Layoffs / /

IndustryTerm

technology innovation / retail banking / document-related services / basic document services / insurance / tablet-based mobile solutions / call center operators / document services / smart devices / drain energy / healthcare / bank clerks / bank managers / consumer technology / social media / printing / mobile technology / technology ecosystem / communications systems / case management solutions / customer support technology / local scanning device / case management solution / responsive systems / customer-facing technology / technology change / on customer communications / printing receipts / front-office systems / /

Organization

Intelligence Unit / /

Position

Economist / poor retail cashier / customer service worker / client-facing worker / Manager / co-worker / supervisor / waiter / Worker Executive / /

Product

Total Economic Impact / TechRadar / RoleView / Consulting services / Forrester Wave / Process Support Leaves Little Time For Customers Decision-makers / Document / Consulting / Process Support / /

Technology

smartphone / firewall / consumer technology / customer-facing technology / /

URL

www.forrester.com / www.forrester.com/consulting / /

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