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Date: 2013-10-20 11:59:36 Research Libraries Group RedLightGreen Online Computer Library Center Fred Reichheld Fred Kilgour Eureka Loyalty business model Interlibrary loan WorldCat Library science Bibliographic databases Net Promoter		ISSN: [removed]www.oclc.org/nextspace Add to Reading List Source URL: www.oclc.org Download Document from Source Website File Size: 2,11 MB Share Document on Facebook

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