NB Power / Twitter / Focus Sherry Thomson / NB Power On / Provincial Field Operations Vegetation Management Huguette Pothier / Information Services Outage Mapping Charles Hickman / Customer Engagement Vegetation Management Lynn Arsenault / Asset Management Vegetation Management Michel Losier / /
Country
Canada / /
Currency
USD / /
Event
Natural Disaster / /
Facility
Point Lepreau Generating Station / /
IndustryTerm
energy demand / social and other media / targeted communications / social media posts / vegetation management / resource management / customer communications / utility infrastructure / social media / electricity / process improvements involving technology / proactive customer communications / storm response protocols / communications response / private contractors / face-to-face communications / /
Organization
Interaction Centre / Canadian Electricity Association / Canadian Standards Association / Red Cross / New Brunswick Emergency Measures Organization / Customer Interaction Centre / /
Person
Lynn Arsenault / Michel Losier / Jill Doucet / Charles Hickman / Provincial Field / Gaëtan Thomas / / /
Position
Director / Information Services Outage Mapping / Director / Environment Emergency Preparedness Brent Staeben Director / Communications and Marketing Public Communications / Director / Customer Engagement Vegetation Management / Director / Communications and Marketing Public Communications Jill Doucet / review process Tony O’Hara Executive Director / Director / Transmission and Asset Management Vegetation Management Michel Losier / CEO / Director / Customer Care Customer Communications / Director / President and CEO / VP Customer Service and Distribution Lead / Director / Transmission and Asset Management Vegetation Management / /
ProvinceOrState
New Brunswick / /
Region
southwestern New Brunswick / southern New Brunswick / central New Brunswick / eastern North America / southeastern New Brunswick / /
Technology
process improvements involving technology / mobile device / LiDAR technology / storm response protocols / /
[removed]Ice Storm Outages Lessons Learned