1,000 members by end of 2015, with a 70% renewal rate, 97% net promoter score (measured by annual survey) underpinned by a sustainable financial operating model Get the basics right: Create consistent, appropriate proces

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Date: 2014-05-26 13:51:43		1,000 members by end of 2015, with a 70% renewal rate, 97% net promoter score (measured by annual survey) underpinned by a sustainable financial operating model Get the basics right: Create consistent, appropriate proces Add to Reading List Source URL: www.iibauk.org Download Document from Source Website File Size: 418,05 KB Share Document on Facebook