| Document Date: 2015-05-12 09:28:30
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Company Amazon.com / Digital Bank / Digital / IT (new in 2014) Source / Google / The Boston Consulting Group / Bionic Bank BCG / / Continent Americas / Europe / / IndustryTerm retail banks / retail banking / center excellence Online excellence Multichannel delivery / smartest retail banks / banking / online interactions / bank profits / bank branches / integrated Web portals / relationship banking / bank customer / bank / nonfinancial retail-focused businesses / direct-channel savings products / online activity / online channels / / Organization Lean / Streamlined Organization / / Person Michael Grebe / Touch Christophe Duthoit / Brad Noakes / Nicole Mönter / Ian Walsh April / / / Position branch advisors / king / customer-facing advisors / leading advisor / / Region Asia-Pacific / /
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Operational Excellence in Retail Banking 2015: Creating Digital Banks with a Human Touch