telephone service / staff year round / outbound live operator services / private contractor / real-time access / database systems / software tools / online health-insurance marketplace / turn-key / end product / telephone lines / web portal / accepted accounting procedures / Internet Protocol Contact Center / customer relationship management / health insurance exchange renewal / insurance eligibility / federal law / telephone instruments / state health insurance marketplace / insurance carriers / health insurance / direct telephone number / customer service processing / call center services / contact center services / purchasing health insurance / /
Organization
Work Force / Business Operations / Call Center / Evaluation Committee / Minnesota IT Telecommunications Division / MNsure Contact Center / /
Person
Kevin Donnan-Marsh / / /
Position
lead contractor / supervisor / contractor / model for information / private contractor / Director / Consumer Relations Director and the Contact Center Manager / Chief Procurement Officer / /
Product
Harman On Time Radio / /
ProvinceOrState
Minnesota / /
Technology
Knowledge Management System / CRM / IP / PSTN / Automatic Call Distributor / Interactive Voice Response / /
Request for Proposals Contact Center Overflow Vendor Project Overview MNsure is seeking a contact center overflow vendor to assist in providing Call Center services to include, but not restricted to: facilities; equipmen