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Customer experience management / Customer relationship management / Personalization / International student / Personalized learning / Marketing / Business / Electronic commerce


Microsoft Word - Ovum_Personalization_MultiChannel.docx
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Document Date: 2012-09-22 20:43:48

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File Size: 255,73 KB

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Company

Facebook / /

Continent

Asia / /

Event

Person Communication and Meetings / /

IndustryTerm

followup communications / technology solutions / constituent relationship management / relationship management / communications functionality / airline / online options / staff-inform services / preferred communications / communications capabilities / Internet/portal / online market / electronics / communications offers appealing efficiency / targeted communication tools / communications strategy / costly services / concierge-type student services / expensive services / healthcare / learning management solution / online selfservice / communication tools / costly communications / multichannel communications capabilities / student services / personalized communications / /

Organization

MIT / /

Person

Nicole Engelbert / /

Position

admissions director / registrar / academic adviser / same director / adviser / /

PublishedMedium

New Vision / /

Region

Middle East / /

Technology

cellular telephone / SMS / CRM / /

SocialTag