| Open Document File Size: 415,31 KBShare Result on Facebook
Company Cisco Systems Inc. / / Continent North America / Europe / / / IndustryTerm analytics tools / technology innovation / with existing telephony and infrastructure / cloud technologies / social media / cloud contact center solutions / technology sets / technology capabilities / cloud tools / multichannel tools / cloud solution / cloud contact center solution / cloud technology / Cloud solutions / contact center tools / contact center applications / technology investment strategy / certain contact center tools / multichannel routing tools / individual applications / forward-thinking technology strategy / point applications / cloud contact center technology / technology requirements / contact center technology / finance / customer service technology plan / customer analytics tools / internal technology stack / supervisor desktop tools / personalized communications / agents using cloud contact center technology / with existing applications / Service-led software deployments / / / Position supervisor / APPENDIX Author / Maturity model for cloud-based customer service / Analyst / brand ambassadors / / Technology 1 ADOPTION OF CLOUD CONTACT CENTERS IS INCREASING Cloud technology / SMS / agents using cloud contact center technology / CRM / contact center technology / cloud technologies / cloud technology / cloud contact center technology / /
SocialTag |
Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper