Nucleus Research Inc. / WETTEMANN T H E CO / Year 3 Software 0 0 0 0 Hardware / SALESFORCE / Year 1 Year 2 Year 3 Software / State Street / NucleusResearch.com / /
Country
United States / /
Currency
pence / USD / IRR / /
IndustryTerm
case management / online form building tool / online forms / customer support requirements / technology management / value-focused technology research / software license subscription fees / customer-facing portal / communications consistency / /
Organization
FINANCIAL ASSUMPTIONS All government / /
Person
ROI CASE / Duane Hunt / Desk / / /
Position
online leader / Vice President of Operations / Formstack project manager / VP of Operations / weeks ANALYST / /
Product
ZenDesk / /
ProgrammingLanguage
L / R / /
ProvinceOrState
Indiana / Massachusetts / /
Technology
self service Increased agent productivity Reduced technology / /
Document P90 June 2015 ROI CASE STUDY SALESFORCE DESK.COM