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Call centre / Computer telephony integration / Interactive voice response / Voice over IP / Voice-mail / Sales / Email / PanTerra Networks / Electronic engineering / Telephony / Electronics


CallCenter@nywhere Hosted Multi-Contact Channel Service On Demand deliver more Your customers are demanding multi-channel access, easy self-service, and 24x7availability. Defining a cost-effective contact strategy can b
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Document Date: 2014-04-08 20:38:23

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Company

Promero Inc. / /

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IndustryTerm

Web chats / technology enhancements / regular analog telephone line / media channels / online forms / inbound and outbound media interactions / contact centre services / Web chat sessions / integrated push technology / customer collaboration tools / Web access / Web collaboration / Internet Data Centres / Web interactions / agents advanced tools / hosted contact centre solution / Voice over IP / /

Organization

CallCenter@nywhere Hosted Multi-Contact Channel Service On Demand / Purdue University’s Center For Customer-Driven Quality / /

Person

Jon Anton / Web / /

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Position

coach / manager and coach / /

Technology

rapidly changing technology / Computer Telephony Integration / VOIP / Interactive Voice Response / integrated push technology / PBX / VoIP technologies / /

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