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Customer experience management / Interactive voice response / Salesforce.com / Customer experience / PanTerra Networks / Call centre / Cloud computing / Marketing / Centralized computing


W H I TE PAPE R Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tool
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Document Date: 2014-11-20 20:18:57

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File Size: 142,68 KB

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City

Phoenix / Apollo Drive Chelmsford / /

Company

SalesForce / Aspect Software Inc. / /

Continent

Europe / /

Facility

PWC Building / Middle East Headquarters / The Square / Africa Headquarters / /

IndustryTerm

cloud hosting solution / hybrid contact center solution / communications capabilities agent / quality management / web sevices / pure cloud contact center solution / cloud solution / cloud contact center solution / upfront hardware / telephony / omni-channel solution cutting-edge cloud deployment technologies / customer experience / Web-based Zipwire / omni-channel solution / management capability cloud solution / computer-telephony integration / multichannel communications capabilities / /

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Position

supervisor / /

Product

Zipwire / /

ProvinceOrState

Arizona / Massachusetts / /

Region

Asia Pacific / /

Technology

CRM / cloud deployment technologies / service level agreement / Interactive voice response / /

URL

http /

SocialTag