View Document Preview and Link Document Date: 2012-01-25 05:51:59 Open Document File Size: 549,96 KB Share Result on Facebook
City Cambridge / / Company Engineering Service Systems / Alliance Partners / BAE Systems / Rolls-Royce / Defence / LinkedIn Group / / Country United States / United Kingdom / / Currency GBP / / Event Labor Issues / Reorganization / Natural Disaster / / Facility University of Cambridge / / IndustryTerm funded services / information technology infrastructure / specified services / contracted operational services / operational services / solution supplier / implicit services / hangar infrastructure / / Organization Partnered Direct Service / MoD RAF Air Command / Forward Squadron / University of Cambridge / Royal Air Force / Air Command / RAF Air Command / Air Command Service / UK government / Ministry of Defence / Institute for Manufacturing / / Person Glenn Parry / Van de Ven / John Mills / / Position technician and engineer / Forward / / Product Tornado / Joint Strike Fighter / Eurofighter / / Technology information technology / / URL www.cambridgeservicealliance.org / / SocialTag 
Towards understanding the value of the client’s aspirations and fears in complex, long-term service contracts John Mills , Glenn Parry & Valerie Purchase This paper is published as a Chapter in ‘Complex Engineering S