Product Issues / Person Communication and Meetings / /
Facility
Alfred Hospital / Dialysis Clinic / One facility / /
IndustryTerm
faulty equipment / adopted chemical restraint / Treatment for a chronic illness / treatment of a chronic illness / Health services / metropolitan health services / beneficial solution / persons receiving health services / /
Health and Community Services Complaints Commission of the Northern Territory / Alfred Hospital in Victoria / American Medical Association / Community Services Complaints Commission of the Northern Territory / Hemodialysis Unit / Mid Atlantic Renal Coalition / NSW Court of Appeal / Californian Court / Australian Nursing Federation / /
Person
Nancy C. Armistead / Paul Nieuwenhoven / Donna Halshaw / Jennifer Biggs / Greg Snell / Victoria J. Seamon / Jina Molinari / PETER A BOYCE / Pippa Rudd / Ronald Baker / Gregory P. Moore / Ramiro Rosenblum / Shirley A. D. Clarke / Brown / Alex Rosenblum / Stephanie / Kevin Longknife / Alvin H Moss / /
Position
Minister / respiratory physician / nurse / spokesperson / head nurse / Conciliation/Investigation Officer / medical officer / nurse / social worker and the clinical risk manager / HEALTH AND COMMUNITY SERVICES COMPLAINTS COMMISSIONER / /
COMMUNICATION IN DIFFICULT SITUATIONS “WHEN ‘GETTING BETTER TOGETHER’ MAY NOT GET YOU BETTER”