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178 · Service innovation handbook 6 Prototyping and playing design games Method 12: Service blueprinting Time involved
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IndustryTerm
social media /
payment systems /
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Movie
Method /
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Organization
BIS Publishers Service /
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Person
Lucy Kimbell /
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Technology
broadband /
communications Operations Technology /
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SocialTag
Economics
Innovation
Service blueprint
Touchpoint
Service innovation
Service
Marketing
Business
Design