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Telephony / Electronics / Videotelephony / Unified communications / Telemarketing / Zeacom / Plum Voice / UniversalCTI / User interface techniques / Electronic engineering / Interactive voice response


case study republic bank Building a Better Bank – By Integrating Disparate Processes and Systems, as One
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Document Date: 2012-01-08 19:33:57


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City

Louisville / /

Company

Building / Successful Tax Refund Solutions / Information Systems / US Voice & Data / Better Bank / Zeacom Communications Center / Stage / Republic Bank / Republic Bank Out-Profit / /

Country

United States / /

Currency

USD / /

Event

Layoffs / Product Release / Reorganization / /

IndustryTerm

customers with services / internal and external communications / online video stories / overall telecommunications / communications devices / financial services / bank / business communications / telecommunications network / integrated telecommunications / banking / call center management software / telecommunications system / bank balance / non-traditional banking clients / communications loads / retail finance / internet products / /

Organization

Contact Center / /

Person

Roger Batsel / Tim Wheatley / Angie Flury / /

Position

Senior Project Manager / Going head / Account Manager / Vice President / real business driver / Vice President / Tax Refund Solutions Automated Customer Service / Vice President and Managing Director / /

Product

Systems / /

ProvinceOrState

Kentucky / Indiana / /

Region

Northern Europe / /

Technology

Speech Recognition / CRM / Load Balancing / Speech Recognition technology / Interactive Voice Response / /

SocialTag