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Mind / Process management / Customer service / Customer experience / Stress / Usability / Poka-yoke / Experience / Lean manufacturing / Marketing / Customer experience management / Business


M09_WATK5089_01_SE_C09.indd
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Document Date: 2015-01-14 06:17:19

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File Size: 725,84 KB

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City

The Nike / London / /

Company

Nike / /

IndustryTerm

optimum solutions / potential solutions / broken-down car feeling / fun solution / helpful solution / air travel experience / zero quality control manufacturing method / online supermarkets / feedback systems / /

Person

Dale Carnegie / James Reason / Barry Schwartz / /

Position

ticket inspector / ranger / player / /

Technology

cellular telephone / /

URL

www.mattwatkinson.co.uk / www.mattwatkinson.co.uk/worksheets / /

SocialTag