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Organizational behavior / Human resource management / Electronic commerce / Customer relationship management / Call centre / Job satisfaction / Customer service / Turnover / Marketing / Customer experience management / Business


Journal of Marketing Management June 2014, Vol. 2, No. 2, ppISSN: Print), Online) Copyright © The Author(sAll Rights Reserved. Published by American Research Institute for Policy
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Document Date: 2014-09-07 10:45:38

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Company

Bain / /

Country

Malaysia / Pakistan / United States / Australia / Singapore / South Korea / India / /

Currency

USD / /

Facility

College of Business / University Utara Malaysia / /

IndustryTerm

internet-based tools / produce products / technological tools / technological product / intense technology usage / Information technology / computer technology / /

Organization

American Research Institute / College of Business / /

Person

Reynolds / Mohd Muktar / Harris / /

Position

Author / King / Tia-Foreman / the king / /

Technology

CRM / Information technology / computer technology / CRM Technology / /

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