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Fred Reichheld / Customer retention / Loyalty Effect / Chick-fil-A / Loyalty business model / Relationship marketing / Business / Consumer behaviour / Marketing


Prescription for Cutting Costs
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Document Date: 2015-04-13 22:55:29

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City

Tokyo / Zurich / Johannesburg / San Francisco / Munich / Rome / Dallas / Seoul / Toronto / Milan / Mexico City / Boston / New York / Sydney / Paris / Stockholm / /

Company

BAIN & COMPANY INC. / Loyalty / Harvard Business School Publishing / /

Country

Singapore / /

Currency

USD / /

Event

M&A / /

IndustryTerm

average store operator / financial services / /

MarketIndex

S&P 500 / /

Organization

Harvard / /

Person

Vanguard / John Bogle / Fred Reichheld / Jack Brennan / /

Position

author / CEO / industry cost leader / /

ProvinceOrState

Massachusetts / /

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