| Document Date: 2014-10-15 10:10:06
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Company Information Greeting Message Roles Menu Options Employer Press / Other Marketplace Assister Press 4 Issuer Press / Message Call Center Issue Message Application Status Press / Navigator/Other Marketplace Assister Press / / IndustryTerm telephone keypad / / Organization SHOP Call Center / / Person Automatically Routed / / / Position General / General Information Commission Questions Employee Press / Broker / Representative / General Information Speak / / Product Health Insurance Marketplace Call Center Phone / / Technology Interactive Voice Response / /
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Overview of Small Business Health Options Program (SHOP) Marketplace Interactive Voice Response (IVR) This diagram outlines the process flow of the Interactive Voice Response (IVR) system and lists the required identifyi