University of Buffalo / University of Rochester Medical Center / Public Library / Seattle Public Library / /
IndustryTerm
metal wires / continuous improvement tools / computer technologies / software upgrades / intuitive web site / potential solutions / wrong product / manufacturing / technology funds / technology environments / telephone game / orga nization’s products / /
Organization
University of Buffalo / Strong Health Knowledge Center / Florida Department of State / University of Rochester / Rochester Medical Center / /
Person
Albert Einstein / Ray W. Wilson / W. Edwards Deming / Robert J. Allio / Russell Ackoff / /
Position
librarian / Manager Employee Employee Employee Employee Employee Employee Employee Employee Employee Employee Employee / artist / products and ser / director / frontline worker / favorite author / internationally renowned consultant / director of one small library / Butler Library / engineer and mathematician / Edward G. Miner / /
“The Continuous Improvement Approach” A chapter from The Quality Library By Sara Laughlin and Ray W. Wilson