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Marketing / Industrial engineering / Quality management / Service quality / Benchmarking / Quality / Balanced scorecard / Productivity / Process Redesign / Business / Management / Strategic management


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Document Date: 2008-11-20 17:52:29


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City

Porto / Vila Nova / Gondomar / Maia / Lisboa / Brussels / Valongo / Matosinhos / /

Company

Lower / Porto SA / Better / Norton / Wyckoff D. D. / STCP Case Study STCP / California Management Review / /

Country

Portugal / /

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Event

Reorganization / /

Facility

Tramway Museum / Cornell Hotel / /

IndustryTerm

energy consumption / private management / communication systems / information technology / natural gas / transport operator / energy / transport network / /

Organization

Maintenance Management Unit / Universidade do Porto / Portuguese government / Cornell / Harvard / Tramcar Unit / European Foundation for Quality Model / /

Person

Simplification / Nova de Gaia / /

Position

Corresponding Author / /

PublishedMedium

Harvard Business Review / /

Technology

GPS system / information technology / /

SocialTag