New York Police Deas / Benton and Associates / / /
Facility
University of Western Sydney / George Washington University / John Jay College of Criminal Justice / University of Alabama / University of North Carolina / University of Southern California / Indiana University / University of Texas / Urban Institute / Harvard University / /
IndustryTerm
erful tool / local media / finance function / ed measurement systems / public services / activity-based-accounting systems / performance monitoring systems / performance measurement systems / cost-accounting / government services / measurement systems / safety equipment / crude tools / /
Organization
Brookings Institution / International City/ County Management Association / Harvard University / Connecticut Department of Labor / University of North Carolina / John Jay College of Criminal Justice / Department of Ensense / Council of State Governments / Executive office of the President / Department of Public Welfare / Federal Bureau of Investigation / Organisation for Economic Cooperation and Development / Indiana University / University of Western Sydney / Congress / Urban Institute / George Washington University / Governmental Accounting and Standards Board / U.S. Congress / Boston Red Sox / Virginia Tech / New York Police Department / University of Southern California / National Academy of Public Administration / Services Administration / University of Alabama / Georgia State University / proNational Academy of Public Administration / Harvard Business School / University of Texas / /
Person
John F. Kennedy / David Ammons / David Osbome / Bill Benton / Mary Kopczynski / Vol / Jack Duncan / Peter Plastrik / James Wolf / Frederick Winslow Taylor / Gerald Newfarmer / Gordon Chase / Carole Neves / Theodore Poister / Robert Kaplan / Act / Joseph Wholey / Ronald Schack / Michael Lombardo / William Bruns / Robert Kravchuk / Bratton / Harry Hatry / Kathryn Newcomer / Eli Silverman / Robert D. Be / David Norton / Alexander Kouzmin / Robert D. Behn / Gregory Streib / Fred Taylor / John F. Kennedy Scbool / /
Position
particular public manager / manager / interpreter / faculty chair / contractor / commissioner / public manager / manager fire thefirechief / lecturer / manager attempting / analyst / /
ProvinceOrState
Texas / Alabama / Southern California / Pennsylvania / North Carolina / Massachusetts / /
Robert D. Behn Harvard University Why Measure Performance? Different Purposes Require Different Measures Performance measurement is not an end in itself. So why should public managers measure performance? Because they ma